Refund policy

We have an all sales are final policy, which means there are no refunds. In special circumstances we may provide store credit.

To be eligible for a store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a store credit process, you can contact us at jordean@jordeanmatthews.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the credit was approved or not. If approved, you’ll be automatically award store credit within 1-2 business days. Please remember it can take some time to receive the item back. If more than 2 business days have passed since we’ve approved your credit, please contact us at jordean@jordeanmatthews.com.